Frequently Asked Questions

What makes SILQSECRET products different?

Our products are dermatologist-tested, pH-balanced, and formulated with gentle ingredients to support intimate hygiene without irritation.

Are SILQSECRET products safe for daily use?

Yes, our intimate washes and hygiene products are safe for daily use and specially designed for sensitive skin.

Will my order be delivered discreetly?

Absolutely. We use plain, unbranded packaging so your privacy is always protected.

Do you ship internationally?

Yes, we ship within Canada viaCanada Postand offer DHL Express for international orders.

How long does delivery take?

Canada Post Standard: 3–7 business days within Canada.

DHL Express: 2–4 business days in Canada, 4–10 business days internationally.

What is your return policy?

For hygiene reasons,opened products cannot be returned. We only accept returns for wrong or damaged items. Please see ourReturn & Refund Policy for details.

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